Frequently Asked Questions
Everything you need to know about our sustainable style and services.
What is the Outerknown return policy?
We accept returns of unworn, unwashed, and tagged items within 30 days of your purchase date. Please note that items marked as Final Sale are not eligible for return or exchange.
How do you ensure your clothing is sustainable?
We prioritize organic, recycled, and regenerated fibers. 90% of the fibers we source are preferred materials, and we work exclusively with partners who adhere to the Fair Labor Association standards.
When will my order ship?
Standard orders typically process within 1-2 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and duties are calculated at checkout based on your specific destination and local tax laws.
How should I care for my Outerknown garments?
To extend the life of your clothes and reduce environmental impact, we recommend washing in cold water and hanging to dry whenever possible. Specific care instructions are located on the inner tag of each garment.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Afterpay for eligible orders.