Returns & Exchanges
We want you to love your Outerknown gear, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our process is designed to be as sustainable and seamless as the clothes we craft.
Start Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Choose Your Option
Select whether you would like to exchange your item for a different size or color, receive store credit, or get a refund to your original payment method.
Print and Pack
Download and print your pre-paid shipping label, then secure your items in the original packaging or a reusable mailer to minimize environmental impact.
Ship It Back
Drop your package off at any authorized carrier location; once received and inspected at our warehouse, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing